We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.

• Be prepared to answer any calls from a number you do not recognize – this will be the delivery driver.
• Provide alternate contact information in the event that we are unable to reach you for delivery.
• If you have animals in the event area, please make sure that all animal feces have been picked up.
• Make sure furniture is removed from the setup location before delivery.
• Move vehicles so the crew has easy access to event space.
• Contact 811 to locate any underground power, utility, or water lines. The customer is responsible for locating septic systems or irrigation lines.
• Mark desired tent location with flags or paint or any object which would identify the placement of the tent.

Please return items to the same location and configuration as when we dropped them off. For tables, the legs are folded and multiple tables stacked together. For chairs, please have them folded and stacked.

Absolutely! Someone responsible needs to be able to receive the items upon delivery. We will go over the list with you and make sure that all items are accounted for and have you sign our paperwork agreeing you received all items.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.