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We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
The stakes will be between 24”-42” long depending on the size of the tent.
Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.
It is best to call your local planning and zoning department to confirm, but typically private events on private property do not need them. If you are a business hosting an event on a business address then you traditionally do need a permit.
Rope and Pole tents have center poles that may obstruct your view. Frame tents do not have center poles and are used frequently for wedding events that require an open view.
