Do the prices include setup and breakdown?
Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.
How do you calculate delivery?
We use a calculator that helps us to factor in miles driven, number of people in the truck and miles per gallon of gasoline. Our standard delivery fees cover a weekday delivery and pickup during normal delivery hours of 7am-3:30pm. We charge additional fees for deliveries outside of our delivery hours or when the crew must work longer than 8 hours and require overtime pay. Weekend deliveries or pickups also incur additional charges.
What is needed to reserve items?
We require a 25% non-refundable down payment and a signed contract in order to reserve items for your event.
When is payment due?
The balance is due 5 business days before delivery. If payment is not received, we will try to reach you to secure payment so the reservation goes forward. T3 reserves the right to cancel the reservation if we do not receive payment.
What is the latest that I can make changes to my order?
Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.
Where will the items be delivered?
Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.
What do I need to do before I receive a delivery?
If you are getting items delivered to your backyard, please make sure you pick up after your pets. This ensures a clean area for your guests. It is also helpful to make sure your grass is cut at least the day before your tent is scheduled to be set up.
Do I have to be at the delivery location to receive my delivery?
Absolutely! Someone responsible needs to be able to receive the items upon delivery. We will go over the list with you and make sure that all items are accounted for and have you sign our paperwork agreeing you received all items.
Will you set up tables and chairs?
We typically do not, but we are happy to do this for you. You may request setup and breakdown of tables and chairs in advance during the reservation process. An additional charge will be necessary for this service.
Is it ok if I leave another rental company’s items under the tent when you arrive to break it down?
We strongly prefer not to break down a tent with items still beneath it to ensure those items are not damaged. If asked to do so, we will not be liable for any damage to items left under the tent during breakdown. If we are unable to remove the tent around the items underneath it, we will have to leave and charge our customer for a return trip to retrieve the tent.
Can I hang my own lights in the tent?
You are welcome to hang your own lights, but it is your responsibility to remove all items that do not belong to T3 from the tent before the scheduled pickup date/time. It’s also your responsibility for any damage to the tent while hanging/removing your items. If we arrive and items are still attached to the tent, we will have to leave and charge for a return trip to retrieve the tent once the hanging items are removed.
How long do I keep the items I rented?
Our standard rental timeframe is approximately 3 or 4 days depending on the day of the event (delivery the business day before the event, pick up the business day after the event). We also offer long-term rental options for needs such as construction, renovation, natural disasters, etc.
Will you deliver or pick up on a weekend?
We offer a weekend delivery or pickup for an additional fee to cover the overtime hours for our staff.
What if we are missing something from our order or have a problem with the equipment?
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
Can I hold a tent as a rain option?
Absolutely! A 25% non-refundable down payment is required to reserve an item for you. This pulls the item out of our inventory and sets aside your delivery time in our schedule for the installation if it does move forward. You may cancel the tent before 12pm on the 5th business day before the delivery date. If you decide to move forward with the tent, the down payment would apply to the balance due.
What if I wait until the week of my event to see if I need a tent due to the weather forecast?
We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.
What if weather cancels my event?
Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.
Do I have to wash the linens after use?
You do not need to wash the linens after you use them. We provide at least one cloth bag for the return of the linens. After the event, please shake the linens to make sure no food debris is left in the linens and then place the linens in the provided cloth bag. If you have unused linens, please also place these in the bag because we wash everything once returned.
Do I have to wash the dishes after use?
Please rinse food debris off plateware and flatware before return to make the cleaning process easier when it returns.
Can I have a bonfire next to the tent?
Any fire must be at least 1,000 feet away from the tent.
What if I lose an item?
We understand things happen. If equipment is lost while in your possession, you will be responsible for replacement cost of that item.
What if I break a chair or a glass?
We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.
Do I need to do anything to get tables and chairs ready for pickup?
Please return items to the same location and configuration as when we dropped them off. For tables, the legs are folded and multiple tables stacked together. For chairs, please have them folded and stacked.
What if the delivery team encounters obstacles to delivering the items I rented?
We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.
What can you do if we have a pool in our backyard?
We have special braces that we use to create an entire flooring area over your pool. You can choose to cover it with plywood, staging, a dancefloor or keep it clear with Plexiglass.
What kind of lighting do you have?
We have perimeter, bistro, gobo, globug, twinkle, uplighting and christmas lighting as well as chandeliers in many styles and colors.
What about climate control?
To help control the tent climate, we have fans, misters, port-a-cools, and temperature-controlled heating.
Still have a question?
Send us a message so we can answer any questions you have.