We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.

Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.

We typically do not, but we are happy to do this for you. You may request setup and breakdown of tables and chairs in advance during the reservation process. An additional charge will be necessary for this service.

We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

We offer a weekend delivery or pickup for an additional fee to cover the overtime hours for our staff.

The balance is due 5 business days before delivery. If payment is not received, we will try to reach you to secure payment so the reservation goes forward. T3 reserves the right to cancel the reservation if we do not receive payment.