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Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
Your irrigation lines must be marked before we arrive on site. You can call 811 for a free locate service of the major utility companies. They will only mark from the main line to the meter so it is your responsibility to know where lines run on your property. Most of the time we can avoid them if we know where they are.
We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.
A high peak tent is a rope and pole tent but it has very high peaks at the center poles to give it an elegant swooping peak that really stands out.
Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.
