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The balance is due 5 business days before delivery. If payment is not received, we will try to reach you to secure payment so the reservation goes forward. T3 reserves the right to cancel the reservation if we do not receive payment.
Absolutely! Someone responsible needs to be able to receive the items upon delivery. We will go over the list with you and make sure that all items are accounted for and have you sign our paperwork agreeing you received all items.
We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.
Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.
Rope and Pole tents have center poles that may obstruct your view. Frame tents do not have center poles and are used frequently for wedding events that require an open view.
We typically do not, but we are happy to do this for you. You may request setup and breakdown of tables and chairs in advance during the reservation process. An additional charge will be necessary for this service.
