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Please rinse food debris off plateware and flatware before return to make the cleaning process easier when it returns.
We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.
We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.
Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.
Depending on the surface, we stake into the ground or use concrete blocks to secure the tent. When necessary, we can even stake into asphalt – we drill a hole then patch it when we remove the tent. We always secure the tent.
You do not need to wash the linens after you use them. We provide at least one cloth bag for the return of the linens. After the event, please shake the linens to make sure no food debris is left in the linens and then place the linens in the provided cloth bag. If you have unused linens, please also place these in the bag because we wash everything once returned.
