We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.

To help control the tent climate, we have fans, misters, port-a-cools, and temperature-controlled heating.

Any fire must be at least 1,000 feet away from the tent.

You are welcome to hang your own lights, but it is your responsibility to remove all items that do not belong to T3 from the tent before the scheduled pickup date/time. It’s also your responsibility for any damage to the tent while hanging/removing your items. If we arrive and items are still attached to the tent, we will have to leave and charge for a return trip to retrieve the tent once the hanging items are removed.

Absolutely! A 50% non-refundable down payment is required to reserve an item for you. This pulls the item out of our inventory and sets aside your delivery time in our schedule for the installation if it does move forward. You may cancel the tent before 12pm on the 5th business day before the delivery date. If you decide to move forward with the tent, the down payment would apply to the balance due.