Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.

We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.

We use a calculator that helps us to factor in miles driven, number of people in the truck and miles per gallon of gasoline. Our standard delivery fees cover a weekday delivery and pickup during normal delivery hours of 7am-3:30pm. We charge additional fees for deliveries outside of our delivery hours or when the crew must work longer than 8 hours and require overtime pay. Weekend deliveries or pickups also incur additional charges.

• Be prepared to answer any calls from a number you do not recognize – this will be the delivery driver.
• Provide alternate contact information in the event that we are unable to reach you for delivery.
• If you have animals in the event area, please make sure that all animal feces have been picked up.
• Make sure furniture is removed from the setup location before delivery.
• Move vehicles so the crew has easy access to event space.
• Contact 811 to locate any underground power, utility, or water lines. The customer is responsible for locating septic systems or irrigation lines.
• Mark desired tent location with flags or paint or any object which would identify the placement of the tent.