To help control the tent climate, we have fans, misters, port-a-cools, and temperature-controlled heating.

• Be prepared to answer any calls from a number you do not recognize – this will be the delivery driver.
• Provide alternate contact information in the event that we are unable to reach you for delivery.
• If you have animals in the event area, please make sure that all animal feces have been picked up.
• Make sure furniture is removed from the setup location before delivery.
• Move vehicles so the crew has easy access to event space.
• Contact 811 to locate any underground power, utility, or water lines. The customer is responsible for locating septic systems or irrigation lines.
• Mark desired tent location with flags or paint or any object which would identify the placement of the tent.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.

Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.

Absolutely! A 25% non-refundable down payment is required to reserve an item for you. This pulls the item out of our inventory and sets aside your delivery time in our schedule for the installation if it does move forward. You may cancel the tent before 12pm on the 5th business day before the delivery date. If you decide to move forward with the tent, the down payment would apply to the balance due.

Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.