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We use a calculator that helps us to factor in miles driven, number of people in the truck and miles per gallon of gasoline. Our standard delivery fees cover a weekday delivery and pickup during normal delivery hours of 7am-3:30pm. We charge additional fees for deliveries outside of our delivery hours or when the crew must work longer than 8 hours and require overtime pay. Weekend deliveries or pickups also incur additional charges.
Rope and Pole tents require an additional 14 feet to stake the tent (7′ on each side) so make sure you take this into consideration when determining the area where you wish to place the tent.
Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.
The stakes will be between 24”-42” long depending on the size of the tent.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
Not always. If we are unable to stake the tent, we will use concrete blocks to safely secure the tent.
