Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.

Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.

We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.

Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.

You are welcome to hang your own lights, but it is your responsibility to remove all items that do not belong to T3 from the tent before the scheduled pickup date/time. It’s also your responsibility for any damage to the tent while hanging/removing your items. If we arrive and items are still attached to the tent, we will have to leave and charge for a return trip to retrieve the tent once the hanging items are removed.

Any fire must be at least 1,000 feet away from the tent.