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Not always. If we are unable to stake the tent, we will use concrete blocks to safely secure the tent.
Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.
Depending on the surface, we stake into the ground or use concrete blocks to secure the tent. When necessary, we can even stake into asphalt – we drill a hole then patch it when we remove the tent. We always secure the tent.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
We have perimeter, bistro, gobo, globug, twinkle, uplighting and christmas lighting as well as chandeliers in many styles and colors. Check out some of our lighting rental products below.
We offer a weekend delivery or pickup for an additional fee to cover the overtime hours for our staff.
