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We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
We can accommodate the smallest event in a 10 x 10 or go as large as a 60 x 230. Larger tents are available as well as structure tents. We can put multiple tents together to make a larger space – call and ask for more information to suit your needs.
Please rinse food debris off plateware and flatware before return to make the cleaning process easier when it returns.
Not always. If we are unable to stake the tent, we will use concrete blocks to safely secure the tent.
We understand things happen. If equipment is lost while in your possession, you will be responsible for replacement cost of that item.
