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You do not need to wash the linens after you use them. We provide at least one cloth bag for the return of the linens. After the event, please shake the linens to make sure no food debris is left in the linens and then place the linens in the provided cloth bag. If you have unused linens, please also place these in the bag because we wash everything once returned.
We offer a weekend delivery or pickup for an additional fee to cover the overtime hours for our staff.
We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.
We can accommodate the smallest event in a 10 x 10 or go as large as a 60 x 230. Larger tents are available as well as structure tents. We can put multiple tents together to make a larger space – call and ask for more information to suit your needs.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
Absolutely! Someone responsible needs to be able to receive the items upon delivery. We will go over the list with you and make sure that all items are accounted for and have you sign our paperwork agreeing you received all items.
