We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.

We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

A clearspan tent is a heavy-duty, engineered structure built with an aluminum frame and modular design. Unlike traditional frame tents, clearspan tents have no center poles or guy lines, offering a completely open interior space. They are designed to handle larger loads, longer spans, and more extreme weather conditions. Clearspan tents are commonly used for weddings, festivals, corporate events, and even temporary warehouses where strength, durability, and clear open space are essential.

We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.