Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.

You do not need to wash the linens after you use them. We provide at least one cloth bag for the return of the linens. After the event, please shake the linens to make sure no food debris is left in the linens and then place the linens in the provided cloth bag. If you have unused linens, please also place these in the bag because we wash everything once returned.

We strongly prefer not to break down a tent with items still beneath it to ensure those items are not damaged. If asked to do so, we will not be liable for any damage to items left under the tent during breakdown. If we are unable to remove the tent around the items underneath it, we will have to leave and charge our customer for a return trip to retrieve the tent.

To help control the tent climate, we have fans, misters, port-a-cools, and temperature-controlled heating.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.