We strongly prefer not to break down a tent with items still beneath it to ensure those items are not damaged. If asked to do so, we will not be liable for any damage to items left under the tent during breakdown. If we are unable to remove the tent around the items underneath it, we will have to leave and charge our customer for a return trip to retrieve the tent.

Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.

Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.

Any changes must be finalized by 12pm 5 business days before delivery to ensure our staff has time to perfect your order by updating paperwork and pulling and checking items for delivery.

We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.