We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

Our standard rental timeframe is approximately 3 or 4 days depending on the day of the event (delivery the business day before the event, pick up the business day after the event). We also offer long-term rental options for needs such as construction, renovation, natural disasters, etc.

Absolutely! A 25% non-refundable down payment is required to reserve an item for you. This pulls the item out of our inventory and sets aside your delivery time in our schedule for the installation if it does move forward. You may cancel the tent before 12pm on the 5th business day before the delivery date. If you decide to move forward with the tent, the down payment would apply to the balance due.

We understand things happen. If equipment is lost while in your possession, you will be responsible for replacement cost of that item.