To help control the tent climate, we have fans, misters, port-a-cools, and temperature-controlled heating.

• Be prepared to answer any calls from a number you do not recognize – this will be the delivery driver.
• Provide alternate contact information in the event that we are unable to reach you for delivery.
• If you have animals in the event area, please make sure that all animal feces have been picked up.
• Make sure furniture is removed from the setup location before delivery.
• Move vehicles so the crew has easy access to event space.
• Contact 811 to locate any underground power, utility, or water lines. The customer is responsible for locating septic systems or irrigation lines.
• Mark desired tent location with flags or paint or any object which would identify the placement of the tent.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.

We understand things happen. If equipment is lost while in your possession, you will be responsible for replacement cost of that item.

We typically do not, but we are happy to do this for you. You may request setup and breakdown of tables and chairs in advance during the reservation process. An additional charge will be necessary for this service.

Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.