Please return items to the same location and configuration as when we dropped them off. For tables, the legs are folded and multiple tables stacked together. For chairs, please have them folded and stacked.

We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.