Please return items to the same location and configuration as when we dropped them off. For tables, the legs are folded and multiple tables stacked together. For chairs, please have them folded and stacked.

Our standard rental timeframe is approximately 3 or 4 days depending on the day of the event (delivery the business day before the event, pick up the business day after the event). We also offer long-term rental options for needs such as construction, renovation, natural disasters, etc.

We strongly prefer not to break down a tent with items still beneath it to ensure those items are not damaged. If asked to do so, we will not be liable for any damage to items left under the tent during breakdown. If we are unable to remove the tent around the items underneath it, we will have to leave and charge our customer for a return trip to retrieve the tent.

Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.

We understand things happen. We prefer to receive the broken item back. If it is unsafe to return the broken item to T3 so that it can be accounted for, please take plenty of pictures to document any damage.

We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.