We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

Unfortunately, planning an outdoor event is difficult due to the uncertainty of the weather, but if we deliver products, we expect payment in full. Please keep in mind that tents are temporary structures and are not to be used as storm-shelters. We recommend that every outdoor event has an evacuation plan in place prior to the event.

A clearspan tent is a heavy-duty, engineered structure built with an aluminum frame and modular design. Unlike traditional frame tents, clearspan tents have no center poles or guy lines, offering a completely open interior space. They are designed to handle larger loads, longer spans, and more extreme weather conditions. Clearspan tents are commonly used for weddings, festivals, corporate events, and even temporary warehouses where strength, durability, and clear open space are essential.

The balance is due 5 business days before delivery. If payment is not received, we will try to reach you to secure payment so the reservation goes forward. T3 reserves the right to cancel the reservation if we do not receive payment.