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We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
We strongly prefer not to break down a tent with items still beneath it to ensure those items are not damaged. If asked to do so, we will not be liable for any damage to items left under the tent during breakdown. If we are unable to remove the tent around the items underneath it, we will have to leave and charge our customer for a return trip to retrieve the tent.
The stakes will be between 24”-42” long depending on the size of the tent.
Please return items to the same location and configuration as when we dropped them off. For tables, the legs are folded and multiple tables stacked together. For chairs, please have them folded and stacked.
Renting a clearspan tent offers several key advantages:
Unobstructed Interior Space: No center poles or support cables inside, giving you full flexibility for layouts.
Superior Strength: Built to withstand higher wind loads and heavier weather conditions than standard pole or frame tents.
Customizable Options: Can be fitted with flooring, walls, glass doors, HVAC systems, and lighting to suit your event needs.
Versatile Installation: Can be safely set up on a wide range of surfaces, including concrete, asphalt, turf, or gravel.
Clearspan tents are ideal when you need both an open, elegant look and engineered strength you can rely on.
We make every effort to clearly understand the delivery site to ensure a speedy but safe delivery of your rental items. We will assess an additional charge upon arrival if obstacles to delivery were not disclosed during the reservation process. Sometimes, items can be delivered at the truck’s location and customer is then responsible to transport items to the setup site and return them to same delivery location for our pickup.
