Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.

We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.

Larger items and items that need tools to install do include setup and breakdown. This includes tents and tent accessories (lighting, drapery, etc.) and staging and flooring. The set up and break down of tables and chairs is the responsibility of the customer unless previously arranged for an additional charge.

What is needed to reserve items?

You are welcome to hang your own lights, but it is your responsibility to remove all items that do not belong to T3 from the tent before the scheduled pickup date/time. It’s also your responsibility for any damage to the tent while hanging/removing your items. If we arrive and items are still attached to the tent, we will have to leave and charge for a return trip to retrieve the tent once the hanging items are removed.

Please rinse food debris off plateware and flatware before return to make the cleaning process easier when it returns.