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Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.
The stakes will be between 24”-42” long depending on the size of the tent.
We want our customers to notify us by phone (770-887-6142) within 30 minutes from the time in which the issue was determined so we may rectify it as quickly as possible. If we are not quickly notified, no refund or allowance will be made. We do answer the phones on the weekends in case of emergency. If you get a voicemail on a weekend, our sales staff may have missed the call, but please leave a message so we can call you right back.
We always try to accommodate last-minute requests, but during peak times this may be not possible. Reserving your tent in advance ensures that both inventory and delivery slots are set aside for you.
Your irrigation lines must be marked before we arrive on site. You can call 811 for a free locate service of the major utility companies. They will only mark from the main line to the meter so it is your responsibility to know where lines run on your property. Most of the time we can avoid them if we know where they are.
We have special braces that we use to create an entire flooring area over your pool. You can choose to cover it with plywood, staging, a dancefloor or keep it clear with Plexiglass.
