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  • Satin Coral Linens

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    FAQ

    We use a calculator that helps us to factor in miles driven, number of people in the truck and miles per gallon of gasoline. Our standard delivery fees cover a weekday delivery and pickup during normal delivery hours of 7am-3:30pm. We charge additional fees for deliveries outside of our delivery hours or when the crew must work longer than 8 hours and require overtime pay. Weekend deliveries or pickups also incur additional charges.

    We understand things happen. If equipment is lost while in your possession, you will be responsible for replacement cost of that item.

    We can accommodate the smallest event in a 10 x 10 or go as large as a 60 x 230. Larger tents are available as well as structure tents. We can put multiple tents together to make a larger space – call and ask for more information to suit your needs.

    • Be prepared to answer any calls from a number you do not recognize – this will be the delivery driver.
    • Provide alternate contact information in the event that we are unable to reach you for delivery.
    • If you have animals in the event area, please make sure that all animal feces have been picked up.
    • Make sure furniture is removed from the setup location before delivery.
    • Move vehicles so the crew has easy access to event space.
    • Contact 811 to locate any underground power, utility, or water lines. The customer is responsible for locating septic systems or irrigation lines.
    • Mark desired tent location with flags or paint or any object which would identify the placement of the tent.

    We offer a weekend delivery or pickup for an additional fee to cover the overtime hours for our staff.

    Our delivery includes a drop off to a location that is easily accessible from the truck since we will be carrying heavy / bulky items. Delivery to a basement or to a location that requires use of an elevator or flight of stairs will require additional charges due to additional time required to access the location.

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